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How our Credit Management Works

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A credit insurance policy is more than just a piece of paper. With the policy, Euler Hermes becomes your partner and helps your business succeed through credit risk management.

 

Our credit management solutions include analyzing the credit worthiness and financial stability of your insured customers, and assigning them a specific credit limit, which is the amount we will indemnify if that insured customer fails to pay.


 
At any time during the policy’s life, you may request additional coverage for trade with any of your customers if the need arises. While we continuously monitor each of your insured customers, we will evaluate the risk of increasing the coverage and will either approve the additional credit limit request or decline it with a clear and timely explanation. You can also request a credit limit for a new customer that you would like to start doing business with. 
 
We receive over 20,000 credit limit requests every day and process 85% of them in less than 48 hours. 
 
Our team of credit risk management specialists proactively monitor the credit worthiness of your customers. We do this by gathering information about your customers from a variety of sources, including visits to the customer, public records, information supplied by other policyholders that sell to the same customer, receipt of financial statements, past-due reports and more.
 
This credit management information is constantly updated and cross-referenced. If our information indicates one of your customers is experiencing financial difficulty, we will notify you about this and help you establish an action plan to avoid or mitigate loss. While credit insurance indemnifies losses incurred from non-payment of commercial debt, the ultimate goal of trade credit insurance is to provide sound business credit management to help you avoid foreseeable losses (view video that illustrates this process). If a loss does occur with an insured customer, we will indemnify the loss up the policy’s credit limit.